Refund policy

30-Day Return Request Window

You may request a return within 30 days after delivery. Contact support@iyrswigs.com before sending an item back. Returns must be approved in advance, and the correct return address and instructions will be provided after approval. Items sent without prior authorization may not be accepted.

Eligibility for change-of-mind returns

For a change-of-mind or other non-quality return, the human hair or wig must be unworn, unused, unwashed, uncut, uncolored, unbleached, unaltered, with the lace uncut, in its original condition, and in its original packaging where reasonably applicable. Proof of purchase is required.

Human hair or wigs that have been worn, washed, cut, colored, bleached, altered, or have had the lace cut are not eligible for change-of-mind returns.

Defective, wrong, or seller-error items

If an item is defective, damaged, incorrect, or affected by an IYRS WIGS seller error, contact support@iyrswigs.com promptly with your order details and reasonable supporting information. These cases are assessed separately from change-of-mind eligibility. When the issue is confirmed, IYRS WIGS will cover reasonable return shipping and provide an appropriate remedy. The change-of-mind condition rules are not used to avoid responsibility for a confirmed defect, wrong item, or seller error.

Return shipping

For a change-of-mind or other non-quality return, the customer is responsible for arranging and paying the return shipping. For a confirmed defect, wrong item, or seller error, IYRS WIGS is responsible for reasonable return shipping. Do not send a collect-on-delivery return or incur an unapproved shipping charge.

Inspection and refunds

Refund processing time: 10 days.

After the returned item is received and inspected, we will notify you whether the refund is approved. An approved refund is issued to the original payment method. Refunds are not instantaneous, and your bank or payment provider may require additional processing time after IYRS WIGS issues the refund.

Exchanges

Contact support@iyrswigs.com before returning an item for a different option. We do not automatically promise a free exchange. Eligibility, availability, and return-shipping responsibility follow the rules above.

Restocking fee

No restocking fee is charged for an eligible return.

Questions and statutory rights

For return or refund questions, contact support@iyrswigs.com. This policy does not limit rights that cannot be excluded under applicable law.